Terms of service

Terms of Service – Rockbottom Northampton

OVERVIEW

Welcome to Rockbottom Northampton! The terms “we”, “us” and “our” refer to Rockbottom Northampton (operated by Rock Bottom Northampton Ltd, company number 15012815). Rockbottom Northampton operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you have given consent for any of your minor dependents to use the Services under your supervision.

To use our Services, you may need to provide certain information, including billing, payment and shipping details. You must ensure that all information provided is accurate and complete. You are solely responsible for maintaining the confidentiality of your account details and for all activities under your account.

SECTION 2 - OUR PRODUCTS

We aim to display products as accurately as possible, but colours, finishes or packaging may vary depending on your device or manufacturer updates. Product descriptions and specifications are provided in good faith but may be subject to change without notice.

We reserve the right to discontinue or restrict availability of any product at our discretion.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline your order at our discretion. An order is only confirmed once payment has been processed and we have sent you an order confirmation.

Your purchases are subject to our Refund & Returns Policy [LINK]. Orders are for personal use only and not for resale without our written consent.

SECTION 4 - PRICES AND BILLING

Prices shown include VAT where applicable but exclude delivery charges, which are added at checkout. We may update prices at any time without notice. The price payable will be the one shown at checkout when you place your order.

You agree to provide accurate and current payment details. By placing an order, you confirm that you are authorised to use the chosen payment method.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control.

Risk of loss passes to you when you (or someone nominated by you) take physical possession of the goods. Title passes when full payment is received.

SECTION 6 - CONSUMER RIGHT TO CANCEL

If you are a consumer purchasing online or by phone, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To cancel, please notify us in writing (email is acceptable) within 14 days. You then have another 14 days to return the goods. Returned items must be unused, in original packaging and in resaleable condition.

Refunds will be processed within 14 days of us receiving the goods back (or proof of return). You are responsible for return postage unless the item is faulty, damaged or incorrect.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our website – including trademarks, text, images, graphics, and product information – is the property of Rock Bottom Northampton Ltd or its licensors. You may not reproduce, copy or use our content without prior written permission.

SECTION 8 - THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links. These are provided “as is” without warranties. We are not responsible for third-party content or services. Please review their terms and policies before using.

SECTION 9 - PRIVACY POLICY

Your personal information is processed in accordance with our Privacy Policy [LINK]. As our store is hosted on Shopify, certain data is also processed by Shopify in line with their Privacy Policy.

SECTION 10 - FEEDBACK

If you submit reviews, feedback or suggestions, you grant us the right to use and publish them for business purposes without obligation to you.

SECTION 11 - ERRORS AND OMISSIONS

Occasionally information may contain typographical errors or inaccuracies. We reserve the right to correct these, even after you have submitted an order.

SECTION 12 - PROHIBITED USES

You may not use the Services for unlawful, harmful, misleading or abusive purposes. We may suspend or terminate accounts found in violation.

SECTION 13 - TERMINATION

We may terminate or suspend your access at any time. Certain provisions, such as Intellectual Property, Limitation of Liability and Governing Law, will survive termination.

SECTION 14 - DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available.” Except as required by law, we make no warranties, express or implied, regarding merchantability, fitness for purpose or non-infringement.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rock Bottom Northampton Ltd and its affiliates shall not be liable for indirect, incidental or consequential losses. Our total liability for any claim arising out of these Terms or purchases shall not exceed the total price paid for the products concerned.

SECTION 16 - INDEMNIFICATION

You agree to indemnify Rock Bottom Northampton Ltd and its partners from claims or damages arising from your breach of these Terms or misuse of the Services.

SECTION 17 - SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

SECTION 18 - WAIVER & ENTIRE AGREEMENT

Failure to enforce any right shall not constitute a waiver. These Terms, together with our policies, constitute the entire agreement between you and us.

SECTION 19 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without restriction.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales. You and Rock Bottom Northampton Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 21 - CHANGES TO TERMS

We reserve the right to update or change these Terms at any time. Updates will be posted on this page. Your continued use of the Services after changes constitutes acceptance.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@rockbottomnorthampton.co.uk.

Our contact information:
Trading name: Rockbottom Northampton (operated by Rock Bottom Northampton Ltd)
Registered company name: Rock Bottom Northampton Ltd
Company number: 15012815
Registered office: Artisans' House, 7 Queensbridge, Northampton, NN4 7BF, United Kingdom
Email: sales@rockbottomnorthampton.co.uk
Phone: 01604 720272
VAT number: [INSERT VAT NUMBER]